Privacy Policy

Welcome to FirstGear, a leading car rental company in India. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services through our website www.firstgearcarz.com and mobile applications.

This Privacy Policy is an electronic contract under the Information Technology Act, 2000. It is a legally binding agreement between you and FirstGear and does not require a physical or digital signature.

1. Scope and Applicability

This Privacy Policy applies to all users of our self-drive car rental platform. It governs the collection and usage of information under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Your Consent

By using our website or app, you agree to our terms and provide consent for the collection, processing, and sharing of your personal and non-personal data under applicable laws, including Sections 43A, 72, and 72A of the IT Act, 2000.

3. What Information We Collect

• Personal Data: Full name, phone number, address, driver’s license, Aadhaar or ID proof, payment details.
• Usage Data: Pages visited, interaction time, preferences, and referral sources.
• Device Data: Browser type, IP address, geolocation, OS, and device type.

4. Why We Collect This Information

• To confirm bookings and process payments securely
• To verify user identity for self-drive eligibility
• To provide personalized recommendations and services
• To monitor and improve service quality and website performance
• To comply with regulatory and law enforcement requirements

5. Data Sharing and Disclosure

We do not sell or rent your data to third parties. We may share information with:

• Trusted partners like payment gateways, KYC services, or insurance providers
• Law enforcement agencies when legally required
• Third-party service providers under strict confidentiality agreements

6. Data Protection and Security

We use secure encryption, firewalls, and access control to protect your data. Our website uses HTTPS and SSL security protocols for all transactions.

7. Data Retention

We retain your personal data for as long as necessary to fulfill rental agreements or as mandated by law. Post that, your data is securely deleted or anonymized.

8. Your Rights as a User

You have the right to:

• Access and review the personal data we hold about you
• Request corrections or deletion (as permitted by law)
• Withdraw consent for non-essential data usage

To exercise these rights, please email us at firstgearcarzit@gmail.com.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Continued use of the site post-update constitutes agreement to the revised policy.